RIP doug henderson

today, the world has lost a great man. doug, congratulations on a life well-lived...you will be missed.

squeaky wheel

i bought a pair of boots recently. the sales guy told me that i could wear them and still get the price adjusted if they went on sale within 14 days. i noticed they went on a sale a few days later, but the website said i needed to bring in the merchandise; i called the same store asking whether i needed to bring in the box too (it was quite large so i wasn't going to bring it unless absolutely necessary).

contrary to what the salesman said, the girl who answered the phone told me that the boots can't be worn, and that i had to come in that day because i only had 7 days to get the price adjusted...and their website said i had 14 days, but it said nothing about whether the merchandise could be worn.

i sent a detailed email to the store's customer service outlining my complaint (that the website isn't clear, the staff in their stores are confused and give conflicting information). after a couple weeks, i received an apology, and a promise to do better, but nothing more. i was hoping for free stuff - hmph. in the email, i promised to never shop at said shoe store again, and i stand by that oath.

to be fair, i've decided that every time i write a mean letter complaining about something, i should try to write a nice letter with positive feedback. so i wrote to club monaco for replacing my pants again, thanking them for their commitment to their customers and their high level of customer service. is it possible to have a crush on a clothing store? if so, i've got one!

as for you, shoe-store-who-must-not-be-named? take THAT!

i love club monaco

remember this story?

well, the very same thing happened - i bought another pair of pants to replace the ones that had ripped. this time though, the little elastic fibres were coming out of the stretch wool fabric. my pants had a "furry animal" look to them. i did precisely the same thing - bought a new pair of pants, thinking i couldn't return them AGAIN. but when i went to get them hemmed, i happened to be wearing my furry pants, so i asked if it was normal...the girl told me no. sooo...even though i had already paid for the pants, she gave me a full refund and let me exchange the pants. woo hoo!

the best part is they added a smaller size, so now the new ones fit perfectly...i don't even need to wear a belt with them. amazing!

and, just as the title says: this is why i love club monaco. shop there, people - it's worth it!